Vodafone | Snippet Finance

Interesting slide pack from Vodafone about how digital is transforming their business.
The figure shows their goals – the virus impact likely accelerates this change and the cost savings are massive.
Getting digital to 40% of sales channels could save on the €2.5bn spent on commissions per year.
Less than one human interaction per year by next year could cut into the €1.2bn spent on customer operating costs.
VOD also built the Dreamlab app – which connects mobile phones during the night to a powerful network to aid research.